Comments for Clayton's Domain

Comment on WIND Mobile: A bad first impression by argilo

argilo — Sat, 28 Jan 2012 04:43:23 +0000

That’s not true. The number associated with my SIM card was changed (twice!), so clearly it’s possible. In fact, it happens even if you port your number in at the start, since you’ll be assigned a temporary number which will be used until the port is complete.

In any case, it was the poor customer service that upset me, particularly when I was told my request would be processed, only to find out a week later that nothing had been done, and that the request wasn’t even recorded in their system.

Comment on WIND Mobile: A bad first impression by Waseem

Waseem — Fri, 27 Jan 2012 17:00:43 +0000

It’s quite possible that you can’t change the number of a SIM card. I’ve had the same response from Rogers and Bell back before I joined Wind. This time when I joined Wind I automatically ported my number. You can’t blame Wind mobile if there’s simply no way to change the phone number of a SIM card. Just call any other company and ask them if you can change the number of a SIM card and they’ll give you the same answer.

Comment on WIND Mobile: A bad first impression by argilo

argilo — Tue, 17 Jan 2012 04:56:29 +0000

So far I have found the coverage within WIND Home to be comparable to the other carriers, with the exception of my desk at work where I get only 1-2 bars (compared to 4 bars on the other carriers). But even at that level I’m still able to listen to Internet radio and watch the occasional YouTube video, so I’m satisfied.

I’m hoping WIND Home will continue to grow, so that I don’t have to depend on my girlfriend’s Koodo phone so much for data while traveling. Either that, or the $4000/GB price for data on WIND Away needs to drop by a couple orders of magnitude. But that’s not likely to happen with Rogers in the picture.

Comment on WIND Mobile: A bad first impression by Jawad Shuaib

Jawad Shuaib — Sat, 14 Jan 2012 05:07:32 +0000

Interesting article, although I am more than happy with the Wind Mobile service. Most of my customers (I am a accessories dealer) are also happy. Most of the complaints center around coverage – which they are improving upon every day so I can’t complain as yet.

Comment on Using your PVR to read a long list by Lunjo

Lunjo — Thu, 12 Jan 2012 19:11:04 +0000

And knitting! Yay! No more nose wiping on the sweater.

Comment on WIND Mobile: A bad first impression by argilo

argilo — Mon, 09 Jan 2012 17:21:51 +0000

I’ve been through customer service nightmares with Bell, Rogers, and now WIND. But so far Telus hasn’t done anything to upset me. If they do, I’ll be sure to blog about it.

Comment on WIND Mobile: A bad first impression by VG

VG — Mon, 09 Jan 2012 15:59:50 +0000

right, telus has such wonderful customer service that the federal government took actions to introduce more competition due to massive public complaints. please… lets face it, you’re just an extremely ‘thrifty’ & self righteous guy. I wonder what your post will be like when telus tries to charge you for one additional month when you’re about to switch providers …. nickel & dime = telus; I doubt telus would have deactivated then reactivated your sim like wind did. from my experience telus has no respect for their customers nor does rogers. thus the introduction of the new entrants.

Comment on WIND Mobile: A bad first impression by argilo

argilo — Mon, 09 Jan 2012 12:22:10 +0000

First, I’ve never had trouble porting after activation with any other carrier. Second, I did look into it in WIND’s FAQ before signing up. There’s no indication that one can’t port after activation, nor should there be since it’s indeed possible. The problem here was the customer care reps giving out false information and, in one case, botching my request. It’s clear from the forum postings that I’m not the only one who experienced it.

WIND no longer offers a port-in credit.

Why should I pay $25 for a new SIM when I just bought one? (And why do they cost $25 when Koodo offers them for $10?)

I will continue to recommend Koodo because (except for heavy users) their plans aren’t that much more expensive than WIND’s, their coverage is better, and my experience with their customer care has been excellent.

Comment on WIND Mobile: A bad first impression by VG

VG — Mon, 09 Jan 2012 04:21:59 +0000

Well, to be fair, you really should have looked into how the porting is supposed to work before committing. It’s just common sense if the old number was that important to you. Plus, WIND gives a credit for porting over your number too right? Doesn’t that doesn’t cost them money? For forty bucks including data, you’re complaining and recommending the Koodo/Telus sleaze balls that try to nickle & dime you? Sad, go ahead & get ripped off by Robelus. I guess you don’t deserve to save the extra cash every month because you didn’t want to spend $25 once for a new sim.